Luxury Yacht & Boat Insurance

We Handle Your Claim.

Making a claim should never feel like a second crisis. At Luxury Yacht & Boat Insurance, we believe the true measure of an insurance broker isn't what happens at renewal, it's what happens when you actually need us. 

From the moment you contact us, we take over. We liaise directly with your insurer, the marine assessor, and any appointed repairers or salvage operators on your behalf. You stay informed throughout, without being burdened by the complexity of the process.

Need to Make a Claim Right Now? Call 1300 010 307

How We Manage Your Claim, Step by Step.

We've designed our claims process to be as clear and stress-free as possible. Here's exactly what happens from the moment you get in touch.

Claims

Step 01:

As soon as possible after an incident occurs, contact your dedicated broker directly before you approach the insurer. This is important. How a claim is lodged and communicated from the outset can significantly affect the outcome. We'll guide you through the immediate steps and take it from there.

Step 02:
We Lodge Your Claim.

Your broker prepares and lodges the claim on your behalf, ensuring all documentation is complete, accurate, and presented in the strongest possible light. We know what insurers look for, and we make sure nothing is missed.

Step 03:
We Manage the Assessment.

We coordinate directly with the marine assessor appointed by your insurer, attending to any queries and ensuring the assessment is conducted fairly and thoroughly.

Step 04:
We Negotiate Your Settlement.

Our job doesn't stop at lodgement. We negotiate your settlement to ensure you receive the full entitlements under your policy. We act for you, not the insurer. That distinction matters enormously when it comes to the outcome.

Step 05:
We Coordinate Repairs and Reinstatement.

Once your claim is approved, we coordinate with repairers, boatyards, and other appointed trades to restore your vessel to its pre-loss condition as quickly as possible. We follow up throughout the repair process so you don't have to.

Step 06:
You're Back on the Water.

Our goal is simple: get you back to doing what you love, as quickly as possible, with as little disruption as we can manage.

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What to Have Ready When You Contact Us.

To help us lodge your claim quickly and efficiently, it's useful to have the following information on hand when you get in touch. Don't worry if you don't have everything immediately. We'll guide you through what's needed.

The more information you can provide upfront, the faster we can get your claim moving.

Vessel and Policy Information:

  • Your policy number
  • Details of your vessel: make, model, year, and registration
  • Your vessel’s current location or last known location

Incident Details:

  • Date, time, and location of the incident
  • A clear description of what happened
  • Photos or videos of any damage, where it is safe to obtain them
  • Police report number in the event of theft or vandalism
  • Contact details of any witnesses or third parties involved

Supporting Documentation:

  • Any police or maritime authority reports, if applicable
  • Quotes or estimates for repair, if already obtained
  • Receipts for any emergency expenses incurred as a direct result of the incident
Ready to Lodge? Contact Us Now
Claims

We're Here When You Need Us Most.

We know that dealing with damage to your vessel can be stressful. That's exactly why we built our claims process the way we did.

Whether your claim is straightforward or complex, your dedicated broker will be with you every step of the way. Keeping you informed and making sure the process moves as quickly as possible.

If you're ready to lodge a claim or simply want to talk through an incident before deciding what to do next, reach out to our team today.

Call: 1300 010 307
Email: info@bridgewise.com.au
Office Hours: Monday – Friday, 9 am – 5 pm

For urgent matters outside business hours, please leave a detailed message, and your broker will be in touch as soon as possible.

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Claims